Coach - Call Quality & Softskills

Location – Bangalore

Desired Candidate Profile
    Candidates with 4-5 years of experience in:
  • US Accent & Soft Skills Training.
  • Call monitoring.

Job description
  1. Conduct training for all new employees w.r.t call handling skills & soft skills.
  2. Conduct quality review of the calls (monitor calls) made by all agents, existing or new, including calls to Clients.
  3. Participate in client calls / interface with clients (if required).
  4. Monitor emails from all employees to ensure proper grammar and email etiquette.
  5. Monitor chat interactions (wherever necessary).
  6. Record the performance.
  7. Provide feedback to the agents and the Supervisors.
  8. Identify areas of improvement.
  9. Mentor, facilitate and/or conduct training for existing employees w.r.t call handling skills, soft skills (especially listening skills) or any other skills required to do the job assigned.

Freshers – US Voice process

Location – Bangalore

Desired Candidate Profile
Candidates should possess:
  • Good communication skills.
  • Good comprehension skills.
  • Good typing & keyboard skills.
  • Good computer knowledge.
  • Should be open to work in Night shifts (US shift).

Job description
  1. Call Insurance Company and obtain claim status / eligibility and benefits.
  2. Follow up with Insurance Companies on status of authorizations.

Information Security Analyst

Location – Bangalore

Desired Candidate Profile
  • Candidates with 5-8 years of expereince.
  • Should have experience of Vulnerability Assessments.
  • Penetration Testing of infrastructure and applications.
  • Should have understanding of infrastructure technologies i.e. SIEM, DLP, Malware Protection, IDS/IPS, Wireless, DMZ, Firewall, Windows Servers, Linux Servers and Cisco Devices.
  • Should have understanding of all the known security mechanism like authentication, authorization, logging, cryptography, etc. and associated threats.
  • Preferred Certifications: CISSP / CEH / GMON or any other equivalent certification.
  • Experience in configuring Layer 2/3 Switches.
  • Hands on experience in networking, routing and switching (Cisco , Juniper etc.,).
  • Experience presenting to technical audiences.
  • Advanced level of understanding of UNIX/ Linux and Microsoft Operating Systems.
  • Candidate should be able to write best practice guides for securing and hardening systems and network devices.
  • Strong understanding of computer networking technologies, architectures and protocols.
  • Advanced level of understanding of routed and switched network.
  • Proficient with various tools used in information security (open source and commercial).
  • Expert level understanding of IDS and IPS (open source and commercial).
  • Demonstrable skills in Security devices configuration and troubleshooting.
  • Ability to analyze technical risks and provide remediation steps.
  • Excellent written and oral communication skills.
  • Process-oriented with high attention to detail.
  • Understanding of HIPAA would be an advantage.

Job description
  1. Configure, document, and maintain various security devices (firewalls, proxy servers, email gateways, Host IDS, Network IDS, IPS, VPN, AAA devices, DNS servers, Assessment and monitoring tools).
  2. Examine existing infrastructure and identify weaknesses and propose remediation.
  3. Perform regular assessments of the environment and its applications to document any risks.
  4. Perform mitigation activities based on the risks identified at network and server level.
  5. Assess organization s applications to identify and verify common application security vulnerabilities.
  6. Utilize commercial and open source application assessment tools.
  7. Ensure adherence to information security policies and standards.
  8. Provide technical leadership for security strategy.
  9. Maintain an in-depth knowledge of industry best practices, concepts and procedures.
  10. Work as a mentor to Information security engineers and analysts.
  11. Assist in Audit, policy management, patch management and incident management activities.