Experienced AR Callers (AR / Eligibility & Benefits - US Medical Billing)

Location – Bangalore

Desired Candidate Profile
Experienced callers with minimum 1 - 3 years of experience in Medical Billing.

  • Excellent domain knowledge.
  • Good Analytical skills.
  • Good communication skills (verbal/written).
  • Good comprehension skills.
  • Good typing & keyboard skills.
  • Good computer knowledge.

Job description
  1. Call Insurance Company and obtain eligibility and benefits.
  2. Follow up with Insurance Companies on status of authorizations.
  3. Meet the productivity & quality targets set on a daily basis.

Freshers – US Voice process

Location – Bangalore

Desired Candidate Profile
1. Candidates should possess:
  • Good communication skills
  • Good comprehension skills
  • Good typing & keyboard skills
  • Good computer knowledge

2. Should be open to work in Night shifts
NOTE: Training will be provided.

Job description
  1. Call Insurance Company and obtain claim status / eligibility and benefits.
  2. Follow up with Insurance Companies on status of authorizations.

Coach - Call Quality & Softskills

Location – Bangalore

Desired Candidate Profile
    Candidates with 4-5 years of experience in:
  • US Accent & Soft Skills Training.
  • Call monitoring.

Job description
  1. Conduct training for all new employees w.r.t call handling skills & soft skills.
  2. Conduct quality review of the calls (monitor calls) made by all agents, existing or new, including calls to Clients.
  3. Participate in client calls / interface with clients (if required).
  4. Monitor emails from all employees to ensure proper grammar and email etiquette.
  5. Monitor chat interactions (wherever necessary).
  6. Record the performance.
  7. Provide feedback to the agents and the Supervisors.
  8. Identify areas of improvement.
  9. Mentor, facilitate and/or conduct training for existing employees w.r.t call handling skills, soft skills (especially listening skills) or any other skills required to do the job assigned.

Solutions Architect

Location – Bangalore

Desired Candidate Profile
  • Minimum 12+ years of work experience.
  • You carry US Healthcare-IT experience is an added advantage.
  • Possess a bachelor's degree in Engineering / Technology.
  • Certifications in key technology skills are a plus.

Job description

Responsibilities
The Solution Architect provides Scrum Teams with technical leadership and has ownership of ensuring enterprise architecture patterns are practiced and adhered to. While actively working with Scrum Teams, the Solution Architect is responsible for creating, maintaining and developing application solutions and contributes in the requirements, design, coding/unit-testing, code reviews and implementation. The Solution Architect will promote and leverage suitable & modern technologies, design patterns and best practices to build quality, high-performing and scalable systems. The Solution Architect will also be required to carry out other duties, projects, or activities as specified by their management.

  • Plan and design the structure of a technology solution for existing Products.
  • Communicate system requirements to software development teams.
  • Evaluate and select appropriate software or hardware and suggest integration methods.
  • Oversee assigned programs (e.g. conduct code review) and provide guidance to team members.
  • Assist with solving technical problems when they arise.
  • Ensure the implementation of agreed architecture and infrastructure.
  • Address technical concerns, ideas and suggestions.
  • Monitor systems to ensure they meet both user needs and business goals.

Core Competencies
  • Have crystal-clear, concise and effective communication skills.
  • Possess very strong OOPS Skills.
  • Have the ability to think objectively and offer technical (and techno-functional) recommendations that are on-par with current technology trends, best practices and system design principles.
  • Be highly skilled in the concepts of Data Structures.
  • Have the ability to multi-task between Design, Core Development, DevOps and People Management activities.
  • Possess proven credentials of architecting and designing enterprise class applications, preferably in the Product Development space.
  • Possess Proven credentials in full life-cycle implementation of at least two products from conceptualization to deployment.
  • Have the ability to work in a matrix organization, building relationships across the enterprise.



Platform Skills
  • Should be a professional with a minimum of 12 years' hands-on development experience on the Microsoft .NET platform.
  • Should be well-versed in Agile development methodologies.
  • Should have considerable experience in working across the .NET Framework spectrum (at least up to 4.6.0).
  • Consider yourself a superlative C# 7.0 programmer.
  • Consider yourself a high value application/product development professional with skills in/exposure to the following skills:

  • Architecting and Solutioning:
  • Ability to conceive, architect, design and recommend approaches backed with assets such as architecture diagrams, system flow diagrams, etc., using tools viz., Visio.
  • Ability to perceive short-comings in existing legacy systems and recommend risk-mitigating solutions, work-arounds and better approaches.
  • Experience in working with Application performance, Speed, Concurrent Load Handling, Error and Exception Handling, Logging, System and Application Security, Risks, Threats

  • Design Architecture:
  • Exposed to standard SoA
  • Exposed to Microservices architecture with proven hands-on experience in at least one full-life-cycle implementation, either On-Premise or in the Cloud

  • Protocols and Architecture:
  • A wide variety of experience with Microsoft ASP.NET WEB APIs
  • Exposure to RESTful APIs is a plus

  • Design Patterns:
  • Well-versed with MVC, MVVM, MVP and other architectural patterns
  • Design Patterns viz., Factory, Abstract Factory, Unit of Work, Singleton, Decorator, Prototype, Builder, Observer, and others

  • Security:
  • Microsoft Security and Cryptography Library
  • Any exposure to other Third-party/open source Security and Cryptography Libraries such as OpenSSL, Bouncy Castle, etc.
  • Knowledge of SSL/TLS

  • Backend/Data:
  • Oracle 11G or Higher
  • Microsoft SQL Server 2016 R2 or Higher
  • Proven ability in designing an enterprise class database
  • Knowledge of Different types of Index, Performance improvement approaches for MS SQL Server and Oracle

  • DevOps:
  • CI/CD using Jenkins to create pipelines for Build
  • Experience using Octopus Deploy for deployments
  • Any other DevOps tool such as GitLab-CI, Jenkins, GIT, SPLUNK, etc.
  • Cloud/On-Premise Containers viz., Docker

  • Testing Tools:
  • Exposure to tools viz., NUnit and mocking frameworks like RhinoMocks, Moq
  • Experience using Octopus Deploy for deployments
  • Exposure to guide testing team on Load, Performance and Stress tests.

  • Other Tools/Approaches:
  • Strong javascript framework skills, specifically AngularJS, JQuery, Knockout.
  • Wide experience in working with different design approaches - Data First, Code First, Model First approaches.
  • Application Logging such as Log4Net, etc.
  • Extremely well-versed with LINQ, Lambda expressions, Extension Methods to Collections and Generics.
  • Object-Relational Mapping frameworks - NHibernate, Microsoft Entity Framework, LINQ, etc.
  • Any of the following Message Broker technologies and tools such as Redis, Azure Service Bus (in the cloud), SignalR, IBM WebSphere-MQ, JMS, etc. is a plus.
  • Exposure to Cloud PaaS, MBaaS is a plus.



Leadership Skills
  • Have the ability to manage, guide, direct and work with large medium to large technical and techno-functional teams, especially in the US healthcare vertical.
  • Are assertive and at the same time, empathetical.
  • Consider yourself as being a role-model for others with lesser experience and exposure.
  • Are a very good listener and you consider solutions/ideas offered by others sportively.
  • Are not afraid of failure and can start all over again.

Senior Software Engineer

Location – Bangalore

Desired Candidate Profile
  • Minimum 5+ years of work experience.
  • At a minimum, possess a bachelor's degree in Engineering / Technology OR a Master’s degree in Science/Computer Applications.
  • Certifications in key technology skills are a plus.

Job description

Core Technical Competencies
  • Have crystal-clear, concise and effective communication skills.
  • Be an expert in writing quality Server side / Middleware code on the
    • Microsoft .NET platform for the Desktop and Web, OR
    • Java 1.8 with Spring / SpringCloud Framework
  • Possess very strong OOPS and OOD Skills.
  • Possess very strong Pure JavaScript skills.
  • Have worked on at least one of the many Open Source web development frameworks such as Angular, React, Knockout, etc.
  • Possess the design and analytical skills to help design superlative applications.
  • Have worked closely with Application Design and Technical Architecture teams/professionals and must have understood development lifecycles (Product Development Environment is a bonus).
  • Have worked closely with Project/Program Management teams and must have understood development methodologies such as SCRUM/Agile.
  • Have a strong understanding of Information security, protocols and libraries.
  • Possess work experience with Cloud based applications on one or more Cloud Provider.
  • Be open to work as an individual contributor as well as in a team.

Good to have Competencies/Skills (Not mandatory)
  • Serverless Computing using Microsoft Azure Functions or Amazon AWS Lambda or Google Firebase Functions.
  • Microsoft .NET Core, ASP.NET Core, .NET Standard.
  • If .NET professional and possess Microservices experience, exposure to Azure Service Fabric and Reverse Proxies.
  • Containerized development with Docker or Kubernetes.
  • Realtime Queuing and messaging frameworks such as MSMQ, IBM MQ, RabbitMQ, Apache Kafka, Azure Service Hub, Mulesoft ESB, Google Firebase Realtime Database, etc.



Platform Skills
  • Should be a professional with a minimum of 5 years' hands-on development experience on the Microsoft .NET platform for the Desktop and/or the Web.
  • Should have considerable experience in working across the .NET Framework spectrum (at least up to 4.6.2).
  • Consider yourself an exceptional C# 7.0+ programmer.
  • Consider yourself well-versed with concepts such as Inversion of Control/Dependency Injection, GoF and other Design Patterns, Reactive Programming.
  • Are familiar with testing methodologies such as unit testing, integration testing and behavior testing. Experience with tools such as MSTest, NUnit, Moq, CucumberJS, is helpful.
  • Possess good SQL Skills (Queries, Stored Procedures, Functions and Triggers). Exposure to NOSQL databases is a plus.
  • Consider yourself a high value application/product development professional with skills in/exposure to the following skills:



Protocols and Architecture
  • A wide variety of experience on Microsoft WCF and/or Microsoft ASP.NET WEB APIs for RESTFul services
  • Exposure to SOAP based Services is a plus



Design Patterns
  • Well-versed with MVC architectural pattern. Exposure to MVP/MVVM is a plus.
  • Experience using Design Patterns viz., Factory, Abstract Factory, Unit of Work, Singleton, Decorator, Prototype, Builder, Observer, and others.
  • Reactive Programming using RxJava (Java) or Microsoft Reactive (Rx) framework (.NET) is a plus.



DevOps
  • CI/CD using Microsoft Visual Studio Team Services to create pipelines for Build and Deploy
  • Any other DevOps tool such as GitLab-CI, Jenkins, GIT, etc.
  • Strong working knowledge of GIT is preferred, especially knowledge around different branching strategies.



Other Tools/Approaches
  • Wide experience in working with different design approaches - Data First, Code First, Model First approaches.
  • Microsoft Enterprise Library 6.0.
  • Extremely well-versed with LINQ to SQL, Lambda expressions, Extension Methods to Collections and Generics.
  • Object-Relational Mapping frameworks - NHibernate, Microsoft Entity Framework, LINQ, etc.



Leadership Skills
  • Consider yourself as being a role-model for others with lesser experience and exposure.
  • Are a very good listener and you consider solutions/ideas offered by others sportively.
  • Are not afraid of failure and can start all over again.


Senior Database Engineer

Location – Bangalore

Desired Candidate Profile
  • Minimum 7+ years of work experience.
  • At a minimum, possess a bachelor's degree in Engineering / Technology OR a Master’s degree in Science/Computer Applications.
  • Certifications on Microsoft / Oracle / Other databases are a plus.

Job description

Core Technical Competencies
  • Have excellent analytical and problem solving skills with the ability to think laterally and quickly, offering alternative solutions to problems.
  • Have expertise in optimally designing databases for medium to large scale, enterprise grade applications.
  • Possess very strong SQL skills including advanced and complex ad-hoc querying, Stored Procedures, Triggers, Functions, Triggers and Cursors.
  • Strong knowledge of Data Modeling.
  • Have produced technical documentation on database schema in the past.
  • Possess very good ETL skills with SQL Server Integration Services (Working knowledge on at least one well-known Open Source ETL tool is a plus).
  • Well exposed to SQL Profiler or SQL Monitor or other analytical/monitoring tools for tracking database anomalies and fixing them (Working knowledge on MS SQL Server Database Tuning Advisor is a plus).
  • Have worked with database testing tools for performance impacts and bugs resolution.
  • Well accustomed to the Agile/SCRUM methodology with good exposure to working with project management tools such as Asana, JIRA, etc.
  • Have worked closely with Application Design and Technical Architecture teams/professionals to imbibe business requirements to help design superior and scalable database schema.
  • Have worked closely with Project/Program Management teams Have a very good understanding of Data Normalization, Data Redundancy, Data Integrity, Data Constraints, Data Quality and Data Security.
  • Have a good understanding of unstructured or schema-less datasets such as XML and JSON.
  • Understand the difference between ASCII, UTF8, UTF16, Base64 Encoded data formats.
  • Possess work experience with deploying and hosting databases in the Cloud viz., Microsoft Azure, Oracle Cloud, Amazon AWS, Google Cloud Platform, etc.

Good to have Competencies/Skills (Not mandatory)
  • Exposure to migrating/extracting unstructured data to structured database schema from multiple data formats and sources such as text files, CSV’s, JSON, XML, Binary data etc.
  • Exposure to NOSQL Databases such as MongoDB, DocumentDB, Google Firebase/Firestore etc.
  • Advanced Database Tuning and Administrative activities.
  • Exposure to other flavors of RDBMS databases in addition to Microsoft SQL Server.



Platform Skills
  • Should be a database professional with a minimum of 7 years' hands-on database design and development experience with Microsoft SQL Server – minimum MS SQL Server 2012 R2 and above.
  • Should have considerable experience in working across the MS SQL Server toolset – SQL Server Management Studio, SSIS, Database Tuning Advisor, SQL Server Configuration Manager (Exposure to SSRS is a plus).
  • Consider yourself an exceptional SQL Script writer with very good hold on Advanced Querying, Stored Procedures, Triggers, Functions and Cursors.
  • Should be able to communicate database schema considerations to programmers and developers to help build quality and comprehensive data models for applications.



Soft Skills
  • Are well organized and goal oriented, motivated and can work exceptionally well as a team player.
  • Have crystal-clear, concise and effective communication skills.
  • Are a very good listener and you consider solutions/ideas offered by others sportively.
  • Are not afraid of failure and can start all over again.

DevOps Engineer

Location – Bangalore

Desired Candidate Profile
  • Minimum 5+ years of work experience.
  • At a minimum, possess a bachelor's degree in Engineering / Technology OR a Master’s degree in Science/Computer Applications.
  • Certifications on Cloud based DevOps and Automation will be an advantage.

Job description

Core Technical Competencies
  • Have at least 5 years of DevOps experience using various approaches and tools for medium to large scale applications.
  • Have excellent analytical and problem solving and trouble shooting skills with the ability to think laterally and quickly, offering alternative solutions to problems.
  • Have superb collaborating skills, working closely and cohesively with Development, Delivery and Project Management teams.
  • Have excellent Project Planning, strategically placing yourself during Project Planning and Execution stages.
  • Be well exposed to Risk Assessment, Alternative Options, Development Forecasting, Performance Analysis and Impact Analysis (for application and platform migrations).
  • Have excellent documenting and DevOps architecting skills.
  • Have worked on a multi-geographical environment with a spread of teams across locations and technology infrastructure such as Development/ Test/Staging/Production.
  • Be well versed with SaaS and Microservices architectures and must have worked on Containerization in the cloud and/or on-premise deployments using either Docker or Kubernetes, or both.
  • Have quality skills in configuring solutions, configuring application development activities, implementing reusable components, writing, maintaining and updating automation scripts.
  • Be well exposed to Cloud based DevOps activities using Tools and mechanisms that are current and trending with at least one Cloud Provider.
  • Be exposed to security paradigms when designing and deploying environments in the cloud and on-premise solutions.
  • Have excellent control using Source control tools such as SVN, GitHub, BitBucket, GitLab. Good knowledge on Microsoft VSTS based CI/CD build and deploy experience will be a plus.
  • Be able to use team management tools such as Agile Manager or similar.
  • Be exposed to Windows and Linux server environments.
  • Have good exposure to configuring Application Servers such as Apache Tomcat, Microsoft IIS, etc.
  • Have good exposure to configuring Middle-Ware technologies such as MuleSoft ESB, Azure Event Hubs, various Message Queuing application frameworks, Apache Kafka, Netflix OSS or similar.
  • Should be able to document and communicate design considerations to stakeholders – Developers and Customers alike.

Good to have Competencies/Skills (Not mandatory)
  • Exposure to RDBMS such as Microsoft SQL Server, Oracle, MySQL, etc.
  • Exposure to NOSQL Databases such as MongoDB, DocumentDB, etc.
  • Knowledge on Microsoft Azure Service Fabric.



Platform Skills
  • Should be a database professional with a minimum of 7 years' hands-on database design and development experience with Microsoft SQL Server – minimum MS SQL Server 2012 R2 and above.
  • Should have considerable experience in working across the MS SQL Server toolset – SQL Server Management Studio, SSIS, Database Tuning Advisor, SQL Server Configuration Manager (Exposure to SSRS is a plus).
  • Consider yourself an exceptional SQL Script writer with very good hold on Advanced Querying, Stored Procedures, Triggers, Functions and Cursors.
  • Should be able to communicate database schema considerations to programmers and developers to help build quality and comprehensive data models for applications.




Soft Skills
  • Are well organized and goal oriented, motivated, with a can-do attitude that can work exceptionally well as a team player.
  • Have crystal-clear, concise and effective communication skills.
  • Are a very good listener and you consider solutions/ideas offered by others sportively.
  • Are not afraid of failure and can start all over again.

Information Security Analyst

Location – Bangalore

Desired Candidate Profile
  • Candidates with 5-8 years of expereince.
  • Should have experience of Vulnerability Assessments.
  • Penetration Testing of infrastructure and applications.
  • Should have understanding of infrastructure technologies i.e. SIEM, DLP, Malware Protection, IDS/IPS, Wireless, DMZ, Firewall, Windows Servers, Linux Servers and Cisco Devices.
  • Should have understanding of all the known security mechanism like authentication, authorization, logging, cryptography, etc. and associated threats.
  • Preferred Certifications: CISSP / CEH / GMON or any other equivalent certification.
  • Experience in configuring Layer 2/3 Switches.
  • Hands on experience in networking, routing and switching (Cisco , Juniper etc.,).
  • Experience presenting to technical audiences.
  • Advanced level of understanding of UNIX/ Linux and Microsoft Operating Systems.
  • Candidate should be able to write best practice guides for securing and hardening systems and network devices.
  • Strong understanding of computer networking technologies, architectures and protocols.
  • Advanced level of understanding of routed and switched network.
  • Proficient with various tools used in information security (open source and commercial).
  • Expert level understanding of IDS and IPS (open source and commercial).
  • Demonstrable skills in Security devices configuration and troubleshooting.
  • Ability to analyze technical risks and provide remediation steps.
  • Excellent written and oral communication skills.
  • Process-oriented with high attention to detail.
  • Understanding of HIPAA would be an advantage.

Job description
  1. Configure, document, and maintain various security devices (firewalls, proxy servers, email gateways, Host IDS, Network IDS, IPS, VPN, AAA devices, DNS servers, Assessment and monitoring tools).
  2. Examine existing infrastructure and identify weaknesses and propose remediation.
  3. Perform regular assessments of the environment and its applications to document any risks.
  4. Perform mitigation activities based on the risks identified at network and server level.
  5. Assess organization s applications to identify and verify common application security vulnerabilities.
  6. Utilize commercial and open source application assessment tools.
  7. Ensure adherence to information security policies and standards.
  8. Provide technical leadership for security strategy.
  9. Maintain an in-depth knowledge of industry best practices, concepts and procedures.
  10. Work as a mentor to Information security engineers and analysts.
  11. Assist in Audit, policy management, patch management and incident management activities.